GENERAL INFORMATION

1.1. These Regulations define the rules for the acceptance of bookings by the National Museum in Kraków based in Kraków 30-062, at al. 3 Maja 1, entered in the Register of Cultural Institutions under RIK (Register of Cultural Institutions) number 25/92, NIP (Tax ID): 6750004442, REGON (Business ID): 000275961, hereinafter referred to as the “Museum”, for all Museum branches, except for the Karol Szymanowski Museum in the “Atma” villa in Zakopane.

1.2. The Museum accepts bookings from individuals and organised groups in accordance with the Museum’s offer, available online at https://mnk.pl/

1.3. The Museum specifies the events or services for which bookings are obligatory on its website at https://mnk.pl/.

1.4. Bookings can be made by an adult on their own behalf or on behalf of the institution they represent.

1.5. Persons or institutions making bookings for services provided by the Museum are hereinafter referred to as the “Customer”.

BOOKING ACCEPTANCE RULES

2.1. Booking for all branches except the Karol Szymanowski Museum in the “Atma” villa in Zakopane can only be made by contacting the Information and Booking Centre, by email at rezerwacja@mnk.pl, by phone at +48 12 433 57 44 or by contact form: http://10.47.231.151:8080/

2.2. Bookings are accepted subject to availability .

2.3. Upon request made by the Customer by e-mail, the Museum may create an electronic booking order; upon payment for this order, the Customer shall receive electronic tickets in the form of a PDF file. In this case, the rules regarding e-ticket sales by the Museum are defined by the ONLINE TICKET SALE REGULATIONS OF THE NATIONAL MUSEUM IN KRAKOW. By submitting a request for an electronic order, the Customer accepts the Online Ticket Sale Regulations of the National Museum in Krakow.

2.4. Bookings for services requiring the booking of an Educator shall be accepted at least 5 days before the scheduled visit date.

2.5. Bookings for services not requiring any additional booking of an Educator shall be accepted on a regular basis, subject to availability.

2.6. Bookings for the 19th Century Polish Art Gallery in the Sukiennice and the Czartoryski Museum shall be accepted up to three months before the scheduled visit date; for the other branches, booking shall be accepted up to six months before the scheduled visit.

2.7. In order to make a booking, it is necessary to provide the following information:

a) visit date (day and time)
b) branch and gallery which the Customer intends to visit
c) type of service requested
d) requested language of the service
e) group size (number of participants and number of chaperones)
f) age of the participants
g) contact details of the Customer (telephone, e-mail)
h) for bookings for an entity which is not a natural person, the entity’s full name and address shall be given as well as the first name, last name, contact details of the person representing the entity
i) information about the special needs of the participants (e.g. persons with disabilities)
j) additional information (e.g. request for a reduced service time, etc.).

BOOKING CONFIRMATION

3.1. A link to the booking form for educational services provided by the National Museum in Krakow shall be sent to the Customer who has made a booking for services requiring an additional booking for an Educator.

3.2. The Customer shall complete the Online Booking Form and return it by clicking on “Send”.

3.3. The basis for accepting a booking for the services listed in point. 3.1. is a fully completed Booking Form.

3.4. The booking form shall filled in by an adult: the group chaperone, or the person referred to in point 2.7.h, or the person making the booking individually.

3.5. Booking for the services listed in point 3.1. shall be cancelled should the Customer fail to fill the Online Booking Form within 24 hours of making the booking. Bookings shall be confirmed only during the working hours of the INFORMATION AND BOOKING CENTRE OF THE NATIONAL MUSEUM IN KRAKOW.

3.6. By individual agreement between the Customer and the Information and Booking Centre of the National Museum in Krakow, the time limit for filling in the Booking Form may be extended. It is up to a staff member of the Information and Booking Centre of the National Museum in Krakow to assess the possibility of extending the time limit for filling in the Form.

3.7. An email shall be sent to the Customer if the Customer has correctly filled in the online Booking Form, notifying them that the booking process has been completed.

3.8. For bookings not requiring an additional booking of an Educator, an email booking confirmation shall be sent to the Customer as soon as the booking has been made by telephone or email.

3.9. In the event of changes to the booking (e.g. change in group size), the Customer shall notify the Information and Booking Centre of the changes by telephone or e-mail.

GROUP SIZE

4.1. The rules on the permitted size of organised groups in the Museum are conditioned by safety considerations, conservation considerations and visitor comfort.

4.2. The Museum accepts bookings for groups of up to 35 people, except for the following:

a) Bishop Erazm Ciołek Palace, where the group size may not exceed 25 people.
b) Józef Czapski Pavilion, where the group size may not exceed 25 people.
c) Stanisław Wyspiański Museum (EUROPEUM Centre for European Culture), where the group size may not exceed 25 persons.
d) Czartoryski Museum, where the group size may not exceed 20 persons.

4.3. The maximum number of persons specified in point 4.2 includes the total number of all tour participants, including group chaperones, guides and tour leaders. If the permitted number of persons in a group is exceeded, the Museum shall refuse to provide the service; any costs previously paid by the Customer shall not be refunded.

4.4. The number of people in the group specified by the Customer in the Booking Form should correspond to the actual situation. Should more persons appear at the Museum, the Educator may refuse the service if the change in group size has not been agreed in advance by the Customer with the Information and Booking Centre. Should more persons than specified by the Customer appear at the Museum and the Museum refuses to provide the service, the costs previously paid by the Customer shall not be refunded.

4.5. In view of the circumstances referred to in point 4.1., The Museum reserves the right to temporarily establish separate rules regarding the permitted size of organised groups for individual Museum exhibitions.

4.6. The limit of participants for individual events organised by the Museum is set separately for each event. 

PERSONAL DATA

5.1. The controller of the personal data provided by the Purchaser is the National Museum in Krakow.

5.2. Contact details for the Data Protection Officer at the National Museum in Krakow: tel: 12 43 35 707, email address: iod@mnk.pl

5.3. The personal data of the Customer shall be processed for the purpose of providing the booking service and contacting the Customer.

5.4. To the extent of and subject to exceptions provided for by law, the Customer shall have the right to access the data content and the right to rectification and erasure of data, the right to restriction of the processing, as well as the right to object to the processing and request the discontinuation of processing, the right to data portability and the right to lodge a complaint with the supervisory authority, i.e. the President of the Personal Data Protection Office.

5.5. Providing personal data is voluntary, but necessary to make a booking. Where such personal data are not provided, it shall not be possible to provide the booking service.

5.6. Personal data shall be made available to a provider of programming and IT support under a data processing agreement.

5.7. The data provided by the Customer shall not be made available to any third parties. Only institutions authorised by law shall receive the data.

5.8. The data provided by the Customer shall not be subject to profiling.

5.9. The Data Controller does not intend to transfer the personal data of the Customer to a third country or an international organisation.

5.10. Personal data shall be retained for 5 years, starting from the beginning of the year following the year in which the booking was made.

5.11. Personal data shall be protected and processed pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the movement of such data (GDPR) and pursuant to the Act of 10 May 2018 on Personal Data Protection (consolidated text of Journal of Laws of 2018.1000 of 24 May 2018).

5.12. Upon separate consent, the Customer's personal data may be used by the Museum for the purposes of sending the National Museum in Krakow Newsletter and other publications and information containing advertisements pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the movement of such data (GDPR) and pursuant to the Act of 10 May 2018 on Personal Data Protection (consolidated text of Journal of Laws of 2018.1000 of 24 May 2018).

5.13. The personal data protection notice shall be sent to the Customer at the e-mail address specified by the Customer, together with the notifications automatically sent by the Booking System.

5.14. The Museum shall not be held liable for the consequences of any false or incorrect personal data provided by the Customer.

PAYMENTS

6.1. The cost of Museum admission tickets and services is determined by the Museum price list. Information on all fees is published on the Museum website - BRANCHES, HOURS, TICKETS.

6.2. Fees for services shall be paid in advance of the service:

a) in cash or by credit card at a branch counter, on the day of service
b) by transfer to the Museum’s account before the scheduled service date
c) prior to the scheduled service date via the electronic payment operator, after an electronic order referred to in point 2.3. has been created.

6.3. In the case of the Czartoryski Museum, bookings shall be purchased (according to point 6.2.) or accepted in the museum ticket office no later than 15 minutes before the booking deadline expires. Bookings that are not purchased or accepted within up to 15 minutes before the start time shall be automatically cancelled.

6.4. The Customer shall notify their intention to pay by bank transfer or through an electronic payment operator no later than 5 days before the scheduled visit to the Museum and send the necessary invoice data by e-mail to the Information and Booking Centre at rezerwacja@mnk.pl.  

6.5. The date of payment shall be the date on which the designated amount for the booked service is credited to the Museum’s account or on which the payment is made at the cash desk.

6.7. The Museum may refuse to provide the service in the absence of confirmation of receipt of the specified amount for the booked service.

6.8. The Museum shall issue invoices at the Purchaser’s request after the Purchaser has made such a request and provided the data necessary for invoicing. Invoices shall be issued after payment has been made.

6.9. If a decision is issued by the Director of the National Museum in Krakow on any of the following:

a) an increase in ticket prices, the Customer shall pay for the booking in accordance with the prices applicable as of the booking date,
b) a reduction in ticket prices, the Customer shall pay for the booking n accordance with the prices applicable as of the issue date of the sales document.

BOOKING CANCELLATION AND FAILURE TO PROVIDE THE SERVICE THROUGH THE CUSTOMER’S FAULT

7.1. Any cancellation of bookings confirmed in the Booking Form referred to in points 3.1.-3.7. should be reported to the Booking Centre by telephone or e-mail at least one day before the scheduled visit.

7.2. In the absence of a cancellation notice for bookings confirmed by the Booking Form and in the event of cancellation being made later than one day before the scheduled visit date, the Museum shall issue a penalty note to the Customer in the amount of PLN 150. The amount specified in the first sentence constitutes a contractual penalty for damage caused to the Museum as a result of the cancellation of the service booking.

7.3. Should the Museum refuse to provide the service confirmed in the Booking Form because of a larger number of persons in the group compared to the number stated in the form, as referred to in point 4.4., in view of the Customer’s failure to comply with the booking conditions and the resulting damage caused to the Museum, the Museum shall issue a penalty note to the Customer in the amount of PLN 150.

7.4. The contractual penalty covered by the penalty note shall be paid by transfer to the Museum’s bank account specified in the penalty note within 14 days of the penalty note being issued.

TARDINESS

8.1. The Customer shall arrive at the Museum on time. The service start time is the time agreed during the booking process.

8.2. The waiting time for an Educator is 15 minutes, except for the Czartoryski Museum, for which the procedure described in point 6.3. applies.

8.3. In the event of more than 15 minutes of tardiness or failure to purchase / accept the booking at the Czartoryski Museum 15 minutes before the deadline expires, the Museum reserves the right not to admit the group and to charge the fee referred to in points 7.2.-7.3.

8.4. If the booking is paid in advance in accordance with point 6.2. and the group is more than 15 minutes late, or 5 minutes late for the Czartoryski Museum, the costs prepaid by the Customer shall not be refunded. A penalty note shall not be issued.

8.5. If the group is late, the Educator shall have the right to shorten the service by the time the group is late.

OTHER REGULATIONS

9.1. The group chaperone is responsible for the safety and behaviour of the group in the Museum and shall work with the Educator to maintain group discipline.

9.2. During their stay at the Museum, visitors shall observe the National Museum in Kraków Visiting Regulations: NATIONAL MUSEUM IN KRAKOW VISITING REGULATIONS.

9.3. If visitors behave in a way that grossly violates the generally accepted rules of conduct in public places and the National Museum in Krakow Visiting Regulations, the Educator has the right to terminate the service. In this case, costs previously paid by the Customer shall not be refunded.

9.4. The Museum reserves the right to cancel a booking in exceptional circumstances or, after consultation with the Customer, to re-schedule it.

9.5. Making a booking is tantamount to the acceptance of these Regulations.

9.6. The Museum reserves the right to amend the Regulations.

9.7. The Regulations have been drafted in two language versions: Polish and English. Should any discrepancy be identified between the individual language versions of the Regulations, the Polish language version shall take precedence.

9.8. In matters not regulated herein, the provisions of law shall apply, in particular the Polish Civil Code Law, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the movement of such data (GDPR), as well as the Polish Civil Code and the Act of 10 May 2018 on Personal Data Protection (consolidated text of Journal of Laws of 2018.1000 of 24 May 2018), and, with regard to natural persons performing actions not directly related to their economic or professional activity, the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2019, item 134); in particular, pursuant to Article 38(12) of the provisions of the aforementioned law, the right of withdrawal from an off-premises or distance contract shall not be granted to the consumer for contracts regarding cultural services.

9.9. These Regulations shall become effective as of 18 November 2024.

Should you have any doubt or questions, please contact the Information and Booking Centre by telephone on working days, from 9:00 to 16:00, on + 48 12 433 57 44, or by email at rezerwacja@mnk.pl .