Facilities in the branches

Facilities available in the Main Building of the National Museum in Krakow: audio description, architectural accessibility for people with mobility difficulties, guide for the deaf, sensory basket, sensory path, defibrillator, café, shop, cloakroom, changing table, Wi-Fi, elevator.

Parking – There is a paid underground municipal parking lot at the building entrance, with designated spaces for people with disabilities (details here). Two additional parking lots are located near Błonia.

Elevators and platforms – The Main Building of the National Museum in Krakow is almost entirely accessible to wheelchair users and crutches thanks to elevators, stair lifts, and portable rails (with the exception of the cloakroom and mezzanine on the second floor). An external elevator is installed at the main entrance. The building’s entrance doors have powerful actuators that can make opening them difficult.

Toilets available – located on the ground floor and on the second floor.

Changing tables are located in the ground floor toilet and next to the cloakroom on level -1.

Information board and trolleys – on the ground floor there is also a touchscreen, sound-activated information board with information in Polish, English and Ukrainian, as well as trolleys for spectators.

Facilities available in the Cloth Hall: audio description, architectural accessibility for people with mobility difficulties, sensory basket, café, shop, cloakroom, changing table, Wi-Fi, elevator.

The building has an elevator, which allows wheelchair users easy access to the galleries and terraces of the Cloth Hall. The elevator is equipped with Braille buttons.

The reception desk, museum shop, and security guard station located on the ground floor at the entrance to the gallery allow for easy wheelchair access. There are no thresholds or restrictions. Since the main cloakroom is accessible only by stairs, there is an additional cloakroom for people with mobility impairments located next to the museum shop, equipped with luggage lockers, among other amenities.

The information point has a touchscreen information board with sound and a description of the building space in Polish, English and Ukrainian.

The passageways between the rooms are threshold-free, and the entrance to the terrace is accessed via a gentle ramp. Decorative stickers are placed on the glass doors for safety reasons. The unit is equipped with a defibrillator.

The accessible restroom, located near the terrace and café, is equipped with retractable grab bars and a special sink and toilet – recommended for people with disabilities. The mirror is mounted so that both standing and wheelchair users can see their surroundings comfortably. All handles and buttons are also comfortable for people with hand spasticity. The restroom also includes a baby changing table.

The stairs make access to the toilet difficult – we solved the problem with mobile, foldable aluminum ramps.

Facilities available at the Czartoryski Museum include: audio description, architectural accessibility for people with mobility impairments, a guide for deaf visitors, a sensory basket, sensory path, quiet zone, defibrillator, café, shop, cloakroom, baby changing station, Wi-Fi, and elevators.

All levels of the Museum are adapted to the needs of people with physical disabilities. Elevators, appropriately wide corridors, and fully equipped accessible toilets on the ground floor are provided. This includes exhibition halls, lecture rooms, and the educational room.

The route for blind visitors is marked from the entrance with tactile guiding strips and warning studs. Next to the ticket office there is a tactile audio information board describing the building layout in Polish, English, and Ukrainian.

In the courtyard there is the Discovery and Experiment Area. It is a type of low, mobile piece of furniture with pull-out drawers and seating areas with space for books. The area is equipped with drawers containing modern replicas of historical objects from the Princes Czartoryski Collection. The drawers also include basic art materials and activity sheets for families with children, adults, teenagers, and teachers for independent visits. Additional drawers contain educational replicas of selected artifacts, including a saddle, a mace, a page from the Pontifical of Bishop Erazm Ciołek, and the Batory Medal. All drawers containing replicas include labels in Polish, English, and Braille, as well as descriptions in Braille and large print for visually impaired visitors.

The exhibition halls of the Princes Czartoryski Museum Palace contain stations forming the Sensory Path, featuring educational replicas of selected objects from the permanent exhibition. These stations are intended primarily for visitors with visual impairments, but they are also available to all visitors.

An audio guide for visually impaired visitors is available, including audio descriptions of selected exhibits, especially those whose replicas are part of the sensory path. A video guide in sign language has also been prepared for Deaf visitors. Visitors with disabilities may obtain these guides at the ticket office included in the ticket price.

The Princes Czartoryski Museum can also be visited virtually. Online tours allow visitors to explore selected rooms of the permanent exhibition and learn more about the Czartoryski Collection. Featured artworks include Landscape with the Good Samaritan by Rembrandt, Lady with an Ermine by Leonardo da Vinci, as well as national memorabilia, including items displayed in the Royal Casket showcase.

• Czartoryski Rooms: Czartoryski Rooms Virtual Tour
• The Art of Rembrandt’s Era and Lady with an Ermine: Rembrandt and Leonardo Virtual Tour
• Medieval Art: Medieval Art Virtual Tour

Each tour route is available in five versions:

• Polish with voice narration
• English with voice narration
• Sign language
• Audio description
• Easy-to-read language (ETR)

The Czartoryski Library is currently undergoing renovation and is not accessible to visitors.

The renovation and expansion of the Library will enable the National Museum in Kraków to meet the necessary requirements for the proper fulfillment of its responsibilities regarding the library collections, including acquisition, cataloguing, protection, preservation, access, and promotion in accordance with applicable regulations.

Objectives of the planned activities to be carried out during the project sustainability period:

• Building a new audience that has not previously used the resources of the Czartoryski Library and expanding target groups.
• Promoting the collections of the Czartoryski Library through cultural initiatives and recurring events aimed at increasing public engagement.
• Creating a new center for knowledge and skills exchange on the map of Kraków.
• Increasing accessibility of the offer for people at risk of social exclusion.

Facilities available at the Arsenal include: audio description, architectural accessibility for people with mobility impairments, a sensory basket, cloakroom, baby changing station, Wi-Fi, and elevators.

The branch is accessible for wheelchair users.

There is an elevator and an accessible toilet located on level –1. The route for blind and visually impaired visitors is marked from the entrance with tactile guiding strips and warning studs.

A wheelchair is available for visitors at the ticket office area.

At the information point there is a tactile audio information board describing the building layout in Polish, English, and Ukrainian.

The exhibition “Weapons and Colours in Poland” includes touchable replicas of selected objects as well as a tactile graphic of a tapestry accompanied by audio description.

Facilities available at MNK Czapski (the Czapski Palace and the Józef Czapski Pavilion) include: audio description, architectural accessibility for people with mobility impairments, a guide for deaf visitors, a sensory basket, quiet zone, defibrillator, garden, café, cloakroom, baby changing station, Wi-Fi, and elevators.

The Czapski Palace is equipped with an internal elevator, accessible toilets, ramps, wide doors and passageways, and a stair climber. Entry to the building is difficult due to the high stairs and requires the use of portable rails. A stair climber is also available near the direct access to the cloakroom.

At the ticket office there is a tactile audio information board describing the building layout in Polish, English, and Ukrainian.

A defibrillator is available on site.

The Old Prints Library is not accessible for wheelchair users.

In the Józef Czapski Pavilion there are no thresholds obstructing movement. The building includes an elevator with voice announcements, a self-service cloakroom, and an accessible toilet adapted to the needs of people with disabilities. The Pavilion also contains an accessible café and a quiet zone in the reading room.

Facilities available at MNK Matejko include: audio description, a sensory basket, defibrillator, cloakroom, and baby changing station.

The branch is not accessible for wheelchair users.

A defibrillator is available on site.

Facilities available at MNK Szołayski include: audio description, architectural accessibility for people with mobility impairments, a sensory basket, defibrillator, shop, cloakroom, baby changing station, and elevator.

Wheelchair users are asked to use the entrance from Szczepańska Street. There is a historic threshold at the entrance that may be difficult to cross. Assistance from an accompanying person or a Museum staff member is required and can be requested via the intercom.

The building is equipped with an elevator and two accessible toilets (one near the entrance and another on the first floor).

In the cloakroom there is a tactile audio information board describing the building layout in Polish, English, and Ukrainian.

The building is equipped with a defibrillator.

Facilities available at MNK Szymanowski include: audio description, architectural accessibility for people with mobility impairments, a sensory basket, garden, shop, cloakroom, and baby changing station.

Facilities available at MNK Mehoffer include: audio description, a sensory basket, café, garden, shop, and cloakroom.

The building is not adapted to the needs of visitors with mobility impairments; however, access to the ground floor is possible by overcoming a few steps. The ground floor includes the salon and museum shop. The garden is accessible via a ramp. There is no accessible toilet available.

Facilities available at MNK Ciołek include: audio description, architectural accessibility for people with mobility impairments, a sensory basket, quiet zone, defibrillator, cloakroom, baby changing station, and elevator.

There is an elevator to the first floor, the entrance is step-free, and an accessible toilet is located next to the elevator. The building is also equipped with a stair climber, platforms, and portable rails required to overcome several steps leading to side exhibition rooms. The facility is equipped with a defibrillator.

Access to the Gallery of Orthodox Art, as well as to the ticket office, information desk, and the Gallery of Old Polish Art, is difficult. The stairs leading to the exhibitions can be overcome with the assistance of Museum staff using aluminum rails. At the ticket office there is a tactile audio information board describing the building layout in Polish, English, and Ukrainian.

The exhibition “Kraków Within Reach” and the educational rooms on level –1 are accessible to wheelchair users only with the use of a stair climber. The exhibition has been adapted for blind visitors through the publication of a Braille guide and the creation of a special touring route. An induction loop system automatically activates the audio guide when a blind visitor approaches an exhibit. The exhibition is available upon request and with the assistance of a Museum staff member.

For blind visitors, specially prepared replicas of Gothic masterpieces are displayed in the branch, including the Madonna of Krużlowa and the Madonna and Child from Grybów, accompanied by descriptions in Braille.

Facilities available at MNK Wyspiański include: audio description, architectural accessibility for people with mobility impairments, a sensory basket, defibrillator, shop, cloakroom, baby changing station, and elevator.

For visitors with disabilities and their caregivers, audio guide rental is free of charge.

The MNK Wyspiański branch is located in a historic building accessible to people with mobility impairments, with the exception of the second floor, which is accessible only to staff members.

A small ramp with tactile warning studs leads to the main entrance. The Museum is equipped with an elevator, and the entrance is step-free.

An accessible toilet is located next to the elevator.

The reception desk, museum shop counters, and lockers located on the ground floor near the gallery entrance are designed to allow convenient access for wheelchair users.

Passageways between exhibition rooms are free of thresholds. For safety, glass doors are marked with stickers to prevent accidental collisions.

The accessible toilet is equipped with the necessary fold-down support rails as well as a specially adapted sink and toilet recommended for people with disabilities.

A virtual tour of the exhibition is available in the branch. The tour is accessible in Polish and English, with audio description and an easy-to-read language version (ETR).