I. General information:
1. The exhibitions held at the branches of the National Museum in Kraków are open to visitors
at the times set by the Museum director.
2. Detailed information about visiting (including opening hours) permanent exhibitions, temporary exhibitions, temporarily unavailable interiors, concerts, lectures, and about using guide and educational services, as well as information about ticket prices is available at ticket offices, Museum information points and on the Museum website.
3. Documents which prove entitlement to purchase a discounted ticket must be presented before buying the ticket.
4. In order to visit the exhibitions you need to present a valid entrance ticket/ fiscal receipt.II. Visiting rules:
1. At the Museum, you need to follow the requests and instructions of the Museum staff and the Museum security staff.
2. Parents or guardians are responsible for minors.
3. Persons intoxicated, under the influence of narcotic substances and behaving
in a way that endangers the safety of Museum collections or people, disrupts the order and peace of other visitors, violates generally accepted standards of behaviour in public places - may be asked to leave the Museum.
4. All rucksacks, bags, suitcases and handbags exceeding 40x40x20 cm in size, as well as umbrellas and outerwear should be left in the cloakroom or in the lockers,
which are free of charge.
5. Every day when a branch/gallery/exposition is open to the public, after closing time a locker inspection takes place. Any items left behind are taken out and after 48 hours from the time of being removed they are disposed of or handed over to the relevant authorities..
6. The Museum is not responsible for valuable and sensitive items left in clothing or rucksacks stored in the cloakroom, as well as in other places open to the public within the Museum branches.
7. Amateur photography and filming without additional lighting including flash and tripod is free of charge. In special cases, the Museum reserves the right to prohibit photographing of indicated objects.
8. The Museum is not responsible for bikes left in designated bicycle parking lots.
9. Visitors are asked to leave the Museum by the closing time of
10. In selected branches of the NMK, wheelchairs are made available to the public. Their users are asked to return the wheelchairs at the end of the tour
to where they were taken from. It is not allowed to leave the NMK building with a wheelchair borrowed from the NMK.
11. The following activities are banned in the museum exhibition areas:
- bringing in pets (excluding guide dogs, support dogs),
- smoking and using open fire,
- bringing in and consuming food and beverages
- carrying weapons, ammunition and other tools and equipment that could pose a threat to life and health,
- photography with tripods and lamps
- talking on mobile phones while visiting exhibitions
12. Purchase of a ticket is tantamount to acceptance of these Regulations.
13. Any complaints and requests should be submitted to the Museum by mail or sent to the following e-mail address: email@example.com
III. Personal data protection.
There is a CCTV system in operation in the Museum buildings and in the surrounding areas, including courtyards and gardens. The processing of personal data in the form of images recorded by the Museum’s CCTV system takes place in accordance with the following rules:
- The Controller of your personal data is the National Museum in Kraków
with its seat in al. 3 Maja 1, Kraków (postcode: 30-062), tel.: 12 43 35 620, e-mail address: firstname.lastname@example.org.
- Contact details of the Data Protection Inspector at the National Museum in Kraków: tel. 12 43 35 707, e-mail: email@example.com.
- Your personal data in the form of images recorded by the CCTV system will be processed in order to ensure the safety of people present at the National Museum in Kraków and to secure property on the basis of art. 6 section 1 letter c and f of the General Data Protection Regulation of 27 April 2016, in accordance with the Act on the Protection of Persons and Property of 22 August 1997 (Journal of Laws of 2017, item 2213) and the Regulation of the Minister of Culture and National Heritage of 2 September 2014 on protecting museum collections against fire, theft and other dangers posing a threat of their destruction or loss (Official Journal of 2014, item 1240).
- Video recording is a legally protected feature and has a direct impact on the security of the NMK. Therefore, you do not have the right of access to your data nor the right of rectification, erasure, restriction of processing, right of transfer, right of objection, right to withdraw your consent at any time without affecting the lawfulness of processing carried out on the basis of your consent before its withdrawal - within the limits set out by law.
- You have the right to lodge a complaint with the data protection supervisory authority if you believe that the processing of your personal data violates the rules of the GDPR.
- Provision of personal data is voluntary. Entering the premises of the National Museum in Kraków is tantamount to giving consent to the provision of personal data in the scope indicated in item 3. The consequence of refusal to provide access to these data is inability to enter the National Museum in Kraków.
- The data provided will not be made available to third parties. The recipients of the data will be only institutions authorised by law.
- The data provided will not be subject to profiling.
- The Controller does not intend to transfer personal data to a third country or international organisation.
- Your data will be processed automatically - the CCTV cameras record images continuously, after 30 days the recording is automatically and permanently deleted by overwriting it with new images.
IV specific rules applicable during the epidemic
In connection with the introduction of the state of epidemic in the territory of the Republic of Poland, guided by the statutory obligation to protect and preserve the collections, as well as to ensure maximum protection against infection, the Museum introduces special rules and regulations for the duration of the epidemic, as follows:
- Visiting in groups of max. 5 persons will be possible for families, and in case of persons not related to each other, while observing a distance of 2 m from each other, with the limitation of 15 m2 of gallery area per person.
- It is obligatory for all persons entering the Museum to use hand sanitiser provided in dispensers at the entrance to the building or to use protective gloves.
- Obligation to cover mouth and nose (masks, scarves, visors).
- Visitors are obliged to keep the required distance of at least two meters from other persons.
- Limiting the number of people using the lift to the maximum of two people at a time in the elevator.
- Limiting the maximum number of Visitors present simultaneously
at permanent galleries/temporary exhibitions/gardens/ courtyards to ensure 15m2 per one person, where the exact data concerning each gallery/exhibition will be communicated to Visitors through current announcements.
- Adjusting the opening hours of the Museum in order to ensure the greatest possible spatial distance and to provide for obligatory technical breaks during the opening hours of the Museum for additional disinfection of exhibition halls, lifts and public spaces. Details concerning the opening hours of each gallery/exhibition will be provided to the Visitors
through current announcements.
- Planning of visiting routes in a one-way system.
- Preference for individual visits, group visits allowed in groups of up to five people, with the required distance (see item 2).
- Suspension until further notice of museum lessons, workshops, conferences, lectures, concerts and exhibition opening events.
- Ceasing provision of touch monitors and all kinds of sensory routes and audio guides.
- Ceasing provision of any reusable educational aids.
- Operation of the cloakroom in a self-service form under the supervision of a Museum employee.
- Introduction and removal of regulations in accordance with item IV (1) -(12) shall take place accordance
with the legal regulations in force in the territory of the Republic of Poland and
on the basis of decisions of the Museum Director.
- Following the rules mentioned in item IV does not release the visitors from the obligation to observe the visiting rules described in item II of these Regulations.