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Terms and Conditions of Reservations of the National Museum in Kraków

Terms and Conditions of Reservations of the National Museum in Kraków

1. GENERAL INFORMATION

1.1. These Terms and Conditions define the principles of acceptance of reservations by the National Museum in Kraków with its registered office at the following address: 30-062 Kraków, ul. 3 Maja 1, entered into the Register of Cultural Institutions under the RIK number: 25/92, NIP (Tax Identification Number): 6750004442, REGON (Statistical Number): 000275961, hereinafter referred to as the “Museum”.

1.2. The Museum accepts reservations for the following services, hereinafter referred to as the “Services”:
  1. Guiding visitors round the Museum exhibitions.
  2. Museum lessons - educational classes for pre-school and school groups. The valid programme of museum lessons shall be made available by the Museum on the website  - SCHOOLS AND TEACHERS.
  3. Co-lesson with class - active sightseeing the Museum exhibitions, intended for groups of students of elementary and secondary schools.
  4. Walks for organised groups - walking along Kraków with a museum guide that refers to selected exhibitions of the Museum.
  5. Entrance of organised groups with or without a city guide.
  6. Workshops for children and adults.
  7. The Museum reserves the right to establish obligatory reservation for other services/events (e.g.  PROGRAMME FOR CHILDREN AND PARENTS), if such necessity stems from the nature of the service and the limited number of spaces in the area in which the service is planned to take place. Information on all planned events is published by the Museum on its website NEWS.

1.3. Reservations for the services set out in item 1.2. shall be obligatory. The Museum shall not  guarantee performance of the said services without a prior reservation. Making a reservation shall not be equivalent to conclusion of a service agreement.
1.4. Reservations for the services set out in item 1.2. shall be accepted depending on the occupancy.
1.5. Reservations for the services set out in item 1.2. (a)-(e) to all branches, except for Karol Szymanowski Museum in Atma villa in Zakopane, may only be made through the Information and Reservation Centre - HOW TO RESERVE A MUSEUM LESSON OR SIGHTSEEING.
1.6. Reservations for the services performed in Karol Szymanowski Museum in Atma villa in Zakopane shall only be accepted by Karol Szymanowski Museum - KAROL SZYMANOWSKI MUSEUM.
1.7. The principles of reservation for the  services set out in item 1.2. (f)-(g) shall be established separately with respect to each event, and information on them shall be published on the Museum’s website.
1.8. Reservation may be made by a person that is of age, acting on his/her own behalf or on behalf of an institution represented by him/her.
1.9. Persons or institutions making a reservation for the services provided by the Museum shall be hereinafter referred to as the “Ordering Party”.

2. PRINCIPLES OF ACCEPTANCE OF RESERVATIONS


2.1. The Information and Reservation Centre shall accept reservations for organised groups or individual persons by phone or e-mail - HOW TO RESERVE A MUSEUM LESSON OR SIGHTSEEING.
2.2. At the Ordering Party’s request made under the procedure set out in item 2.1, the Museum may create an electronic order for the reservation, save that the following technical conditions shall be met, necessary for exercising the option of an electronic order: an e-mail box and a bank account with access to the Internet. An electronic order shall be performed as follows:

  1. The Ordering Party that has placed the electronic order as set out in item 2.2 shall receive, to the indicated e-mail address, a notice on creation of the order with a link to payment.
  2. The Ordering Party shall make the payment for the created order through the electronic pay operator.
  3. Payment resulting from one order should be made as a single payment.
  4. The Museum shall bear no liability for any consequences connected with irregularities in the functioning of the bank indicated by the Ordering Party at the time of making the payment.
  5. The order shall be performed after receipt of a confirmation of payment.
  6. Acceptance of payment and performance of the order shall be confirmed with the use of the e-mail sent to the address indicated by the Ordering Party with the purchased tickets saved in a file in the PDF format and the sale document.
  7. The costs of the Internet connection necessary for downloading the e-mail shall be borne by the Ordering Party in compliance with the tariff of its operator.
  8. The Museum shall bear no liability for consequences of provision by the Ordering Party of data regarding the order to third parties. Making tickets available to a third party is connected with a risk of using them by such third party. In such event the Museum shall accept the tickets presented by the person that was the first to present them.
  9. The Museum shall bear no liability for deletion or failure to read the received e-mail notices by the Ordering Party.
  10. Failure to pay for the order through the pay operator within the time limit set by the Museum shall result in the necessity to make the payment at the cash desk of the branch, not later than on the date of performance of the service.
  11. Tickets purchased on-line as part of an electronic order shall not be returned.
2.3. Reservations for guided tours, museum lessons, co-lesson with class and Walking shall be accepted not later than 14 days prior to the date of the planned visit.
2.4. Reservations for organised groups with or without a city guide shall be accepted not later than the date preceding the sightseeing date.
2.5. Reservations for the services set out in item 1.2. (a)-(e) in the Gallery of the 19th Century Polish Art in the Kraków Cloth Hall and the Princes Czartoryski Museum shall be accepted maximum 31 days prior to the date of the planned visit.
2.6. The following information shall be provided for the purpose of making a reservation for an organised group or individual persons:
  1. Visit date (date and time)
  2. Branch and gallery to be visited by the Ordering Party
  3. Type of the ordered service
  4. Language in which the service is to be performed
  5. Group size (number of participants and number of guardians) - applies to an organised group
  6. Age of participants
  7. The Ordering Party’s contact data (phone, e-mail address)
  8. In the event of making a reservation for an institution / office / educational centre /company, please provide the full name and address of the entity as well as the name, surname and contact data of the representative.
  9. Additional information that will allow the Museum to better prepare for the group visit (e.g. information on dysfunctions of participants, request for shortening the standard duration of service, etc.)
3. CONFIRMATION OF RESERVATION

3.1. The Ordering Party that has made a reservations for the services set out in item 1.2. (a)-(d) shall be provided, to the e-mail address indicated by the Ordering Party, with a link to the form of reservation of educational services provided by the National Museum in Kraków.
3.2. The Ordering Party shall complete the Reservation Form on-line. Correct completion of the Reservation Form shall constitute completion of the reservation process.
3.3. The basis for acceptance of the reservation for the services set out in item 1.2. (a)-(d) shall be a fully completed Reservation Form.
3.4. The Reservation Form shall be completed by a person that is of age, being a group guardian or the person set out item 2.5. (h), or the person making the reservation individually.
3.5. Reservation for the services set out in item 1.2. (a)-(d) shall be cancelled if the Ordering Party fails to compete the Reservation Form on-line within 24 hours of the time of making the reservation. Reservations shall only be confirmed during the working hours of the  INFORMATION AND RESERVATION CENTRE OF THE NATIONAL MUSEUM IN KRAKÓW.
3.6. The Ordering Party that has correctly completed the Reservation Form shall be provided with an e-mail with information on completion of the reservation process.
3.7. In the event of the service set out in item  1.2. (e), after making a reservation by phone or e-mail, an e-mail shall be sent to the Ordering Party with confirmation of the reservation.
3.8. The principles of confirmation of the reservation for the services set out in item 1.2. (f)-(g) shall be established separately with respect to each event.
3.9. In the event of any change regarding a confirmed reservation (e.g. change of the group size), the Ordering Party shall notify the Information and Reservation Centre thereof by phone or e-mail.

4. GROUP SIZE


4.1. The principles regarding the permissible size of organised groups in the Museum shall be aimed at ensuring safety, compliance with the conservator’s requirements and care about the comfort of visitors.
4.2. The Museums shall accept reservations for the services set out in item 1.2. (a)-(d) for groups of 1 to 30 persons.
4.3. In the event of such branches as the Bishop Erazm Ciołek Palace and the Józef Czapski Pavilion the Museum shall accept reservations for groups of not more than 25 persons.
4.4. In the event of the Princes Czartoryski Museum the Museum shall accept reservations for groups of not more than 15 persons.
4.5. Exceeding the permissible number of persons in a group shall result in immediate cancellation of the reservation.
4.6. The number of persons in the group declared by the Ordering Party should correspond to the factual situation. If a greater number of persons appears at the Museum, the guide/educator may refuse to perform the service, unless the change of the group size was agreed in advance by the Ordering Party with the Information and Reservation Centre. If a greater number of persons appears at the Museum than the number of persons declared by the Ordering Party, the costs paid by the Ordering Party shall not be refunded.
4.7. In the event of the service set out in item 1.2.(e) the size of the organised group may exceed 30 persons, insofar as the conditions of the gallery to which the reservation relates allow for it. A decision in that respect shall be made by an employee of the Information and Reservation Centre on the basis of the information being in his/her possession.
4.8. Due to the conditions set out in item 4.1. the Museum reserves the right to establish, on a temporary basis, separate principles regarding the admissible number of persons in organised groups at particular exhibitions of the Museum.
4.9. The maximum number of persons that may take part in the services set out in item 1.2. (f)-(g) shall be established separately with respect to each event.

5. PERSONAL DATA


5.1. The controller of the personal data made available by the Ordering Party shall be the National Museum in Kraków.
5.2. The contact data of the Data Protection Officer in the National Museum in Kraków: phone no. 12 43 35 707, e-mail address: ppietras@mnk.pl
5.3. The Ordering Party’s personal data shall be processed for the purpose of performance of the reservation service and contacting the Ordering Party.
5.4. To the extent of, and subject to, the exceptions resulting from legal provisions in force, the Ordering Party shall have the right to access the content of his/her personal data, rectification, erasure or restriction of the processing of his/her personal data, and the right to object, request that processing be ceased, data portability, and the right to lodge a complaint with a supervisory authority, being the President of the Office of Personal Data Protection.
5.5. The provision of personal data is voluntary but necessary for making a reservation. Non-provision of personal data shall prevent from performance of the reservation service.
5.6. Personal data shall be shared with the entity providing IT and programming support services under a data processing agreement.
5.7. The data provided by the Ordering Party shall be shared with no third party. Data recipients shall only include institutions whose authorisation results from legal provisions in force.
5.8. The data provided by the Ordering Party shall not be subject to profiling.
5.9. The controller does not intend to transfer the Ordering Party’s personal data to a third country or international organisation.
5.10. Personal data shall be stored for the period of 5 years from the beginning of the year following the year in which the reservation was made.
5.11. Personal data shall be protected and processed in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the “GDPR”) and the Personal Data Protection Act of 10 May 2018 (consolidated text, Dz.U.2018.1000 dated 2018.05.24).
5.12. Upon separate consent the Ordering Party’s personal data may be used by the Museum for the purpose of sending a Newsletter of the National Museum in Kraków and other publications and information containing advertisements, in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the “GDPR”) and the Personal Data Protection Act of 10 May 2018 (consolidated text, Dz.U.2018.1000 dated 2018.05.24).
5.13. The information clause regarding the processing of personal data shall be sent to the Ordering Party together with notices automatically sent by the Reservation System, to the e-mail address indicated by the Ordering Party.
5.14. The Museum shall bear no liability for consequences of provision of untrue or erroneous personal data by the Ordering Party.

6. PAYMENTS

6.1. The costs of entrance tickets and services of the Museum shall be defined in the price list of the Museum. Information on all fees shall be published on the website of the Museum  - BRANCHES, HOURS, TICKETS.
6.2. Payment for the services shall be made prior to performance of the service:
  1. in cash or by pay card at the cash desk of the branch office, on the service performance date.
  2. by transfer to the Museum’s bank account, prior to the planned service performance date.
  3. prior to the planned service performance date, through the electronic pay operator, after creating an electronic order.
6.3. In the event of the Princes Czartoryski Museum  reservations for the services set out in item 1.2.(a)-(e) shall be paid for (in compliance with item 6.2) or collected at the museum cash desk not later than 15 minutes prior to the reservation time. Reservations that are not paid for or collected 15 minutes prior to the beginning shall be automatically cancelled.
6.4. The Ordering Party shall notify of the intention to make payment by transfer or through the electronic pay operator for the services set out in item 1.2. (a)-(e) not later than two weeks prior to the planned date of visit at the Museum and provide data necessary for issuance of an invoice by e-mail, to the address of the Information and Reservation Centre.
6.5. The principles of payment for the services set out in item 1.2. (F)-(g) shall be established separately for each event.
6.6. The payment date shall be deemed the date of crediting the set amount on the Museum’s bank account or the date of payment at the cash desk.
6.7. The Museum may refuse to perform the service in the event of lack of confirmation of receipt of the set amount for the reserved service.
6.8. The Museum shall issue invoices at the Ordering Party’s request, after being notified thereof by the Ordering Party and provision of the invoice data. Invoices shall be issued after payment has been made.

7. RESIGNATION FROM THE RESERVATION

7.1. Information on resignation, if any, from the reservation for the services set out in item 1.2. should be provided to the Reservation Centre by phone or e-mail, not later than one day prior to the planned date of the visit.
7.2. In the event of failure to notify of the resignation for the services set out in item 1.2. (a)-(d), or provision of information on resignation later than one day prior to the agreed date of the visit, the Museum shall issue for the Ordering Party a penalty note in the amount of PLN 120. The amount set out in the first sentence shall constitute a contractual penalty for the damage suffered by the Museum in connection with resignation from reservation of the service.
7.3. The contractual penalty covered by the penalty note shall be paid by transfer to the Museum’s bank account indicated in the penalty note, within 14 days of the issue date.

8. DELAY OF AN ORGANISED GROUP

8.1. The Ordering Party shall arrive at the Museum on time. The time of commencement of the service performance shall be deemed the time agreed upon in the course of the reservation.
8.2. The time of waiting of the guide/educator for a group shall be 30 minutes, except for  the Princes Czartoryski Museum, where there shall apply the procedure set out in item  6.3.
8.3. In the event of any delay of an organised group that exceeds 30 minutes or failure to pay for / collect the reservation in the Princes Czartoryski Museum 15 minutes before the deadline, the Museum reserves the right not to let the group enter the Museum and charge the group with the amount set out in item 7.2-3.
8.4. In the event of earlier payment for the reservation in compliance with item 6.2. and delay of the group by more than 30 minutes, and in the event of the Princes Czartoryski Museum by more than 5 minutes, the costs paid by the Ordering Party shall not be refunded. A penalty note shall not be issued.
8.5. In the event of any delay of the group, the guide/educator shall be entitled to shorten the time of performance of the service by the duration of the delay.

9. OTHER PROVISIONS

9.1. The group guardian shall be responsible for safety and conduct of the group in the Museum and be obliged to cooperate with the guide/educator for the purpose of maintaining discipline in the group.
9.2. During the stay at the Museum visitors shall comply with the Terms and Conditions of visits at the National Museum in Kraków - TERMS AND CONDITIONS OF VISITS AT THE NATIONAL MUSEUM IN KRAKÓW.
9.3. If the group members’ conduct constitutes gross breach of generally accepted principles of conduct in public places and the Terms and Conditions of Visits at the National Museum in Kraków, the guide/educator may suspend performance of the service. In such event the costs paid by the Ordering Party shall not be refunded.
9.4. In exceptional events the Museum reserves the right to cancel the reservation or postpone it to any other date, after prior consultations with the Ordering Party.
9.5. Making a reservation shall be deemed as acceptance of these Terms and Conditions.
9.6. The Museum reserves the right to modify the Terms and Conditions.
9.7. The Terms and Conditions are prepared in two language versions: Polish and English. In the event of any discrepancy between the two language versions of the Terms and Conditions, the Polish text shall prevail.
9.8. Matters not provided for in the Terms and Conditions shall be governed by legal provisions in force, in particular  the Polish Civil Code, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the “GDPR”) and the Personal Data Protection Act of 10 May 2018 (consolidated text, Dz.U.2018.1000 dated 2018.05.24), and with respect to natural persons carrying out actions not directly connected with their economic or professional activity, the provisions of the Consumers Rights Act of 30 May 2014 (Dz. U. of 2019, item 134), in particular, pursuant to Article 38 item 12 of the said provisions, a consumer shall not be entitled to withdraw from an agreement concluded beyond the premises of the enterprise or from a distance agreement with respect to agreements to provide cultural services. .
9.9. These Terms and Conditions shall apply from 2 December 2019.

In the event of any doubts, information and clarifications shall be provided by the Information and Reservation Centre, by phone on business days between 9.00 a.m. and 4.00 p.m., phone number + 48 12 433 57 44, or by e-mail: rezerwacja@mnk.pl.
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