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Regulations for bookings at the National Museum in Krakow

Regulations for bookings at the National Museum in Krakow

1. GENERAL INFORMATION

1.1. These Regulations define the rules of ticket booking in the National Museum in Kraków with registered seat in Kraków (30-062), al. 3 Maja 1, entered into the Register of the Institutions of Culture under number RIK: 25/92, NIP (tax identification number) : 6750004442, REGON: (Polish business registry number) 000275961, hereinafter in the Rules referred as "the Museum".
1.2. The Museum accepts booking of the following services, which are hereinafter in referred to as "the services":

  1. Guided tours on the Museum’s exhibitions.
  2. Museum lesson – educational offer for school and preschool kids. The Museum presents its current offer of museum classes on its website - CLASSES & TEACHERS
  3. Collection Classes– active visiting of the Museum’s expositions for pupils of primary schools, junior and senior high schools.
  4. Guided tours in Kraków for organised groups – tours in Kraków with a Museum guide in reference to selected exhibitions in the Museum.
  5. Visits of organised groups with or without a city guide.
  6. Workshops for children and adults.
  7. The Museum reserves the right to introduce mandatory booking for other services/events (e.g. in the PROGRAM FOR KIDS & FAMILIES and ADULTS & SENIORS), if it will be necessary due to a nature of such service and limited number of places in the space, where it has been planned. The information on all planned events is published by the Museum on its website - WHAT’S NEW?

1.3. Booking of the services listed in sec. 1.2. is mandatory. The Museum shall not guarantee fulfilment of the above mentioned services without an earlier booking. The fact of booking is not equivalent to conclusion of an agreement on execution of a service.
1.4. Services listed in sec. 1.2. may be booked, if there are free places available.
1.5. The services listed in sec. 1.2. a – e for organised groups in all the Museum’s branches except the Szymanowski Museum in "Atma" House in Zakopane may be booked only through the Information and Reservation Centre – HOW TO BOOK A MUSEUM LESSON OR TOUR
1.6. Services performed in the Szymanowski Museum in "Atma" House in Zakopane are booked only in the the Szymanowski Museum - THE SZYMANOWSKI MUSEUM
1.7. The principles of booking of services listed in sec. 1.2. f – g are defined separately for every event and information about them is published on the Museum’s website.
1.8. Tickets may be booked by adult persons on own behalf or on behalf of an institution represented by them.
1.9. Persons or institutions that book services rendered by the Museum shall be hereinafter referred to as the “Ordering Parties”.

2. BOOKING PRINCIPLES FOR ORGANISED GROUPS
2.1. The Information and Booking Centre accepts booking requests for organised groups by phone or via e-mail - HOW TO BOOK A MUSEUM LESSON OR TOUR
2.2. Booking of guided tours, museum lessons, Collection Classes and guided tours in Kraków are accepted no later than 14 days before planned date of a visit.
2.3. Bookings for organised groups with or without a city guide are accepted no later than on a day preceding the visit.
2.4. Bookings of the services listed in sec. 1.2. a – e in the Gallery of the 19th Century Polish Art in the Sukiennice are accepted no later than a month before planned visit.
2.5. To book a service for an organised group, you should provide the following information:

  1. date and time of a visit
  2. branch and gallery that the Ordering Party intends to visit
  3. type of booked service
  4. language of the service
  5. size of a group (number of participants and group leaders)
  6. age of participants
  7. contact information of the Ordering Party (phone number, e-mail)
  8. if tickets are booked for an institution/office/educational centre/ company , please provide full name and address of such entity and a name, surname, contact information of a person representing the entity
  9. additional information, which will help the Museum to prepare better for a visit of the group (e.g. information on disabilities of participants, request for reduction of the standard time of a service, etc.)


3. CONFIRMAITON OF BOOKING
3.1. The Ordering Party that has booked the services listed in sec. 1.2. a – d, at the e-mail address provided, will receive a link to the booking form of educational services rendered by the National Museum in Kraków.
3.2. The Ordering Party is obliged to complete the online Booking Form. Correct completion of the Booking Form ends the booking process.
3.3. Booking of services listed in sec. 1.2. a – d shall be accepted on the basis of a completed Booking Form.
3.4. The Booking Form must be completed by an adult person: a group leader or a person referred to in sec. 2.5.h.
3.5. Booking of services listed in sec. 1.2. a – d will be cancelled, if the Ordering Party fails to complete an online Booking Form within 24 hours from when the request for booking was made. Bookings are confirmed only during the working hours of THE INFORMATION AND BOOKING CENTRE OF THE NATIONAL MUSEUM IN KRAKÓW.
3.6. If the Ordering Party completed correctly the online Booking Form, they will receive an e-mail with information on completion of the booking process.
3.7. In case of the service referred to in sec. 1.2.e, after it is booked by phone of via e-mail, the Ordering Party will receive an e-mail with confirmation of the booking.
3.8. Booking confirmation principles in respect to the services listed in sec. 1.2. f – g are set separately for every event.
3.9. In case of changes related to confirmed booked service (e.g. change of a size of a group), the Ordering Party is obliged to notify the Information and Booking Centre on such changes by phone or via e-mail.

4. SIZE OF GROUPS
4.1. The principles concerning the maximum size of organized groups in the Museum depend on security issues, conservation issues and care for comfort of visitors.
4.2. The Museum books visits listed in sec. 1.2. a – d for groups consisting of 1 to 30 members.
4.3. In case of the Bishop Erazm Ciołek Palace and the Józef Czapski Pavilion, the Museum books services for groups consisting of not more than 25 members.
4.4. If the allowed number of members in a group is exceeded, booking shall be cancelled immediately.
4.5. The number of persons in a group that has been defined in the Booking Form should correspond to the factual circumstances. If a larger group of people arrives to the Museum, a guide/educator may refuse to render a service, if a change of a size of a group has not been earlier agreed with the Information and Booking Centre. If a larger group of people arrives to the Museum than notified by the Ordering Party, costs that have been earlier paid by the Ordering Party shall not be refunded.
4.6. In case of the service referred to in sec. 1.2.e, an organised group may be bigger than 30 persons if it is possible, taking into account the conditions of a gallery, to which the booking refers. A respective decision should be made by the staff of the Information and Booking Centre on the basis of information they have.
4.7. Due to the conditions referred to in sec. 4.1., the Museum reserves the right to introduce temporary separate rules concerning allowed sizes of organised groups on individual exhibitions of the Museum.
4.8. The limits of places for services listed in sec. 1.2. f – g is set separately for each event.

5. PERSONAL DATA
5.1. The National Museum in Kraków is the controller of personal data provided by the Ordering Party.
5.2. The contact details of the Data Protection Inspector in the National Museum in Kraków are as follows: phone number 12 43 35 707, e-mail address: ppietras@mnk.pl
5.3. Personal data of the Ordering Party are processed for the purpose of rendering of booking services and contacts with the Ordering Party.
5.4. In the scope of and with exceptions resulting from the legal provisions, the Ordering Party shall have a right to access the data and rectify, delete them or restrict their processing, as well as the right to object, demand cessation of processing, the right to transfer data and the right to submit a complaint to the supervisory authority – the President of the Office for Personal Data Supervision.
5.5. Personal data are provided on voluntary basis, but they are necessary for booking. Without personal data, booking services cannot be rendered.
5.6. Personal data are disclosed to an entity that renders IT and programming related services on the basis of an agreement on commissioning of data processing.
5.7. The data provided by the Ordering Party will not be disclosed to any third parties. Only the institutions authorised by law will be recipients of the data.
5.8. Data provided by the Ordering Party will not be subject to profiling.
5.9. The data controller does not intend to transfer the personal data of the Ordering Party to any third country or an international institution.
5.10. Personal data will be stored for a period of 5 years as from beginning of the next year after a service was booked.
5.11. Personal data are protected and processed in compliance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and the Personal Data Protection Act of 10 May 2018 (uniform text in Journal of Laws 2018.1000 of 2018.05.24).
5.12. Upon separate consent, the personal data of the Ordering Party may be used by the Museum for distribution of the Newsletter of the National Museum in Kraków and other advertising publications and information in compliance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and the Personal Data Protection Act of 10 May 2018 (uniform text in Journal of Laws 2018.1000 of 2018.05.24).
5.13. The information clause of personal data processing will be sent to the e-mail address provided by the Ordering Party together with messages sent automatically by the Booking System.
5.14. The Museum shall not be held liable for consequences of provision of incorrect or misleading personal data of the Ordering Party.

6. PAYMENTS
6.1. Cost of entrance tickets to the Museum and costs of services are defined in the Museum’s price list. Information on all payments is published on the Museum’s website – BRANCHES, HOURS & TICKETS.
6.2. Payments for services shall be made before services are rendered:
a. in cash or with a payment card at the cash office in a branch on a date of service
b. via a bank transfer to the Museum’s bank account before planned date of a service
6.3. The Ordering Party shall notify their intention to pay for services listed in sec. 1.2.a-e via a bank transfer at least two weeks before the planned date of a visit in the Museum and send the data necessary for issuance of an electronic invoice to the Information and Booking Centre.
6.4. Principles of payments for the services referred to in sec. 1.2. f – g are set separately for every event.
6.5. The payment date is considered to be a date when a specified fee for booked service is credited on the Museum’s bank account or a date of payment at the cash office.
6.6. The Museum may refuse to render a service in case there is no confirmation of receipt of the fee defined for a given service.
6.7. The Museum issues invoices on request of the Ordering Party, after the Ordering Party informs of such need and provides data necessary for issuance of an invoice. Invoices are issued after a payment.

7. RESIGNATION FROM BOOKED SERVICE
7.1. Possible resignation for booked services listed in sec. 1.2. should be reported to the Booking Centre by phone or e-mail no later than 2 days before planned date of a visit.
7.2. If no information on resignation from booked services listed in sec. 1.2. a – d is provided or resignation takes place later than 2 days before agreed date of a visit, the Museum may demand a fee of PLN 100 from the Ordering Party for the service that has been ordered.

8. LATE ORGANISED GROUPS
8.1. The Ordering Party is obliged to arrive on time at the Museum. The time set during booking is considered to be the time of commencement of a service.
8.2. A guide/educator shall wait for a group for 30 minutes and afterwards the Museum reserves the right to not allow a group inside and charge it with a fee referred to in sec. 7.2.
8.3. In case of late arrival, a guide/educator shall have the right to reduce the duration of a service by the time corresponding to the late arrival of a group.

9. OTHER PROVISIONS
9.1. The group leader shall be held liable for security and behaviour of a group in the Museum and he/she is obliged to cooperate with a guide/educator in order to maintain discipline of a group.
9.2. During a visit in the Museum, visitors are obliged to comply with the Rules and Regulations for Visitors to the National Museum in Krakow – MNK VISITING RULES .
9.3. If the conduct of group members violates significantly the general principles of conduct in public places and the MNK Visiting Rules, a guide/educator has a right to stop the service that is being rendered. In such case, the costs paid earlier by the Ordering Party are not returnable.
9.4. In exceptional conditions the Museum reserves a right to cancel booked service or transfer it to another date after consultation with the Ordering Party.
9.5. Booking of a service means approval of these Rules.
9.6. The Museum reserves the right to amend the Rules.
9.7. The Rules have been prepared in two language versions: Polish and English. In case of differences between the two language versions of the Rules, the Polish language version shall prevail.
9.8. Issues not regulated in these Rules shall be governed by the legal provisions, in particular the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and the Personal Data Protection Act of 10 May 2018 (uniform text in Journal of Laws 2018.1000 of 2018.05.24).

In case of doubts, all information and explanations are provided by the Information and Booking Centre by phone, on weekdays from 9:00 am to 4:00 pm, at phone number + 48 12 433 57 44, or at e-mail address at: rezerwacja@mnk.pl.

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